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 Booking Conditions
‘RL-Italian-Rentals’ (RLIT) is a trade name of the company ‘Langemann Ferienhäuser’ whose officially registered location is in Munich (Germany).
Please make sure you read the following extract from our Booking Conditions very carefully since they are part of the legal basis for every rental agreement between you and any owner with whom RLIT puts you in contact. Insofar as we have any liability to you, then proceedings in respect of any such liability shall be governed by German law and the exclusive jurisdiction of the Munich courts. By sending our booking form, you and the other members of your party are agreeing to the booking conditions of RLIT, which you can find here AGB in German.
The terms and conditions of RLIT may vary from time to time. By browsing this web site you are accepting the terms and conditions current at the time when you browse.
- Access Roads
- Amendments to your Booking
- Arrival and Departure
- Bed Linen and Towels
- Booking Procedure
- Cancellation by Us
- Cancellation by You
- Cautionary deposit
- Complaints
- Damage
- Dampness and Mildew Stains
- Final Cleaning
- Fireplace and Firewood
- Furnishings and Fittings
- Garden Work
- Gas, Water and Electricity
- Heating
- Insolvency Insurance
- Liability and Limits of Liability
- Life in the Countryside
- Occupancy and Over-occupancy
- Pets and Entry Requirements
- Photos
- Prices and Payments
- Regulations for Passports, Visas, Vaccinations and Customs
- Shortest Possible Stay
- Sizes, Distances and Travelling Times
- Start and End of Rental
- Swimming Pool
- Travel Cancellation Insurance, Health Insurance and Coverage of Repatriation Costs in case of Accident of Illnes
- Access Roads
The last part of the journey up to the most holiday homes is on natural country roads without any tarmac. These can be very steep and can have rills and potholes caused by rain. For this reason it is not recommended or it may even be impossible to approach the property in a low riding car (sportscar, cabriolet etc).
- Amendments to your Booking
Should you, up to 60 days before the beginning of your trip, wish to make changes to a booking for which there is a signed contract, RLIT will charge a fee of 30 euros per change provided the changes are possible. Later changes to a booking are only possible after cancellation of the contract and rebooking. This is not the case for changes that cause only minor costs (AGB, 4.8).
- Arrival and Departure
Unless you come to some other arrangement with RLIT, you will be expected at your holiday home on a Saturday. The arrival and departure times are to be found in your travel documents. If you arrive late, you forfeit your right to the key and the property. You will not be reimbursed for any hotel costs arising from your late arrival.
Should a late arrival be foreseen, please get in touch with your landlord or RLIT immediately (you can find the number with the directions). The landlord may be willing to hand over the keys at a later time. (AGB, 6.6)
- Bed Linen and Towels
In most holiday homes bed linen and towels are included in the price. Some landlords provide these only on request and for a small charge. In some holiday homes you always have to provide your own (see property description).
If the landlord provides bed linen and towels it is usual for them to be changed once a week. You must bring your own pool towels (any exceptions are contained in the property descriptions). Dishtowels are not provided.
- Booking Procedure
By sending a request to book a particular holiday home either by email or by fax, all members of the party listed in the booking form are making a binding offer to close a contract with RLIT, the basis of which is the property description, all details of these Booking Conditions as well as their German version (AGB).
The contract only comes into existence when the customer receives the booking confirmation from RLIT.
Should the booking confirmation from RLIT be different from your request this constitutes a new offer from RLIT, which RLIT is bound to for 7 days. The rental agreement comes into existence on the basis of this new offer if you make an express statement accepting the offer, make an advance payment of final payment or take on occupancy of the property.
When you make an enquiry, RLIT may, on request, take on a binding reservation (option). This is limited to a maximum of three days from the time you are informed of the reservation (you will be informed of the exact deadline). Should RLIT receive your booking request within this period, the booking procedure procedes as described above. Should the booking arrive outwith this period, the reservation automatically expires without any further obligation on either your or our part.
You take on responsibility for the costs of all members of your party as well as your own provided you make an explicit, separate declaration to this effect. (AGB, 1.1-1.5)
Once again, step by step:
Step 1: Make sure that your enquiry is for the property you would like to rent. Before you ask RLIT about the availability of a holiday home, ensure that the property matches your tastes and requirements. Read the property description very carefully;
it is there that you can find all the details that can be important for your decision.
Now use the availability form. Enter three properties - first your “favourite” and then two alternatives. Firstly we will check the availability of your “favourite”. Should none of the properties be available, you will receive some suggested alternatives.
All holiday homes can be booked by the week from one Saturday to another.
Step 2: RLIT reserves your “favourite” property.
If your “favourite” property is available RLIT will give you the option of booking it within a maximum of three days (you will be informed of the exact deadline).
Step 3: YOU send your booking application.
Fill out the booking form and send it online to RLIT (preferred option).
Alternatively you can print it out, sign it and send it by fax. It is important to ensure that your booking reaches RLIT by the specified deadline, otherwise the reservation expires.
We strongly recommend that you take out travel cancellation insurance.
Step 4: RLIT sends you the booking confirmation.
As soon as RLIT has received your booking, you will receive the booking confirmation and the insurance voucher under the terms of § 651 k German Civil Code (GCC).
The insurance voucher guarantees you that no matter where you live, the rent you pay is protected by travel agency insolvency. This means there is no possibility that you will lose your money.
Step 5: YOU pay the advance payment.
As soon as you receive the booking confirmation and insolvency insurance certificate from RLIT, your 30% advance payment is due. Please transfer the sum promptly so that it is with us within 7 days. Should the rental period be less than 60 days after the date of booking, the entire sum has to be transferred within 7 days.
You must ensure that all amounts are transferred without involving any bank charges for us.
Step 6: YOU make the final payment.
Your final payment must be received by RLIT at the very latest 60 days before the start of the rental period. You will not receive a special reminder for this.
Step 7: RLIT sends you your travel documents.
After making your complete payment you will receive your travel documents along with information about the area you are travelling to.
Step 8: YOU go there and enjoy your holiday.
Should you have any questions, do not hesitate to contact RLIT!
- Cancellation by Us
RLIT, or the owner, when expressly authorized to act on RLIT’s behalf, can cancel the contract after you have begun occupying the property if you or one of the members of your party goes against the contract despite having received a warning from RLIT, the owner or the representative on site or if you go against the contract to such an extent that the immediate cancellation of the contract is justified. This is applicable particularly when occupancy of the property contrary to contract continues despite warnings, especially if the house is occupied by more people than are in the official list of members of your party or if, in spite of warnings, the house rules are broken, the domestic peace is disturbed or the property is damaged deliberately or through recklessness.
If RLIT cancels the contract under these circumstances, RLIT retains the right to the total amount paid. (AGB, 5.1 - 5.2)
- Cancellation by You
If you cancel a trip that you have booked, the following cancellation fees will be due:
a up to 60 days before your trip 30% of the total price
b from the 59th to the 30th day before your trip 50% of the total price
c from the 29th day before your trip 90% of the total price
d cancellation on the arrival date or non-arrival 100% of the total price
(AGB, 4.1 - 4.4)
- Cautionary deposit
Most landlords expect a cautionary deposit to cover any damage that may be caused. It has to be paid at the beginning of the rental period (see property description).
- Complaint
You are legally required according to § 651 d Abs. 2 German Civil Code (GCC) to notify RLIT and the owner or a local representative immediately of any causes for complaint and to ask for them to be taken care of. RLIT tells you in your travel documents how to get in touch with the owner or the local representative.
Your rights become invalid only if you fail to fulfil this requirement. (AGB, 7.1)
Should a considerable defect arise, for which RLIT is responsible, you have the right according to § 651 e GCC to cancel your contract. As a rule this cancellation is subject to a deadline, as is the case with notification of defects, unless a deadline is stated as being superfluous according to § 651 e Abs. 2 Satz 2 GCC (AGB, 7.2)
Your are required to make any claim due to failure on behalf of RLIT to fulfil contractual obligations within one month of the contractually agreed end of occupancy. The claim can only be made against RLIT under the address mentioned above. After the deadline has passed you can make a claim only if you are not at fault for failing to keep to the deadline. (AGB, 7.3)
Your right to make a claim expires in accordance with §§ 651 c - f GCC after a year. The expiry begins one year after occupancy was, according to contract, due to be over. Should negotiations be taking place between you and RLIT about the claim or the circumstances of the claim, the expiry is delayed until you or RLIT refuse to continue the negotiations. The expiry begins at the earliest three months after the end of delay. (AGB, 9.1)
- Damage
You are required to treat the property with care and to tell RLIT, the owner or the local RLIT representative as soon as possible of any damage or deficiencies during your stay.
You are required to do everything you reasonably can to limit any disruptions and limit any resulting damage as much as possible.
- Dampness and Mildew Stains
The older homes offered by RLIT are typical countryside houses; the construction methods are in the tradition of the area. Because they have no basement and only rarely have drainage, measures taken to isolate the homes often do not lead to the removal of dampness. Especially on low season damp on the walls and broken plasterwork are therefore typical for the area. They do not count as defects.
- Final Cleaning
Most holiday homes do not make an additional charge for the final cleaning.
In some you can decide if you wish yourself to take care of cleaning before departure or would prefer, for an additional charge, to have the owner take care of it.
In other holiday homes you are always personally responsible for cleaning before departure (see property description).
Even when the final cleaning is included in the overall price, you have to leave the property clean and tidy. Should the property be left very dirty, RLIT or the landlord has the right to charge for the necessary cleaning costs. This is also the case if cleaning is included in the price but the property has been left very dirty. (AGB, 6.3)
- Fireplaces and Firewood
A fireplace, which is not mentioned in the property description, does not exist in any contractual sense. If a fireplace, which is not mentioned in the property description, does not work this is therefore not a defect.
In most holiday homes firewood is not included in the price.
- Furnishings and Fittings
RLIT has surveyed and chosen all holiday homes very carefully. Nevertheless it is important to remember that in Italy the standard of furnishings and fittings may be different from that which you are used to at home. Standards of bathrooms are often lower. The range of kitchen appliances, cutlery etc is usually very limited. If you wish to have the same level of comfort as you are used to, it is recommended that you bring your own small appliances, knives etc. Most kitchens have the typical native ‘moka express’ stovetop coffee makers.
- Garden Work
The owner or another authorised person has the right to enter the outside of the property to do maintenance work. Especially during the warm season it is frequently necessary (sometimes daily) to water the plants.
- Gas, Water and Electricity
It is not uncommon for the supply of gas, water and electricity to be disrupted. Particularly in the summer, there can be water shortages.
- Heating
The heating period stipulated by the Italian government begins on the 1st November and ends on the 31st March. Outside this period there is, officially, no heating.
Plenty of blankets are available and in many houses here are fireplaces.
In most holiday homes the charges for heating vary according to use (see property description).
- Insolvency Insurance
No matter where you live, all bank transfers to pay rent are protected against insolvency of the travel agent.
- Liability and Limits to Liability
The contractual liability of RLIT for damages which are not physical injuries to the person (including damages which result from a failure to fulfil obligations of a precontractual, sub-contractual or post-contractual nature) is limited to three times the total price paid if the damages were caused neither deliberately nor through recklessness by RLIT or if RLIT is responsible for damage caused to you only because of a fault of the owner in his role as service provider.
RLIT does not accept liability for disruption to services, damage to persons or property in connection with services provided solely by third parties if these services are specially described in the property description and the booking confirmation as third party services and can therefore be clearly understood by the customer as not being part of the contractual services of RLIT. RLIT does, however, accept liability when and to the extent that its neglect to fulfil obligations to warn, explain or organise is the cause of damages. (AGB, 8.1 - 8.2)
- Life in the Countryside
Most of the RLIT holiday homes are in country areas. It is therefore normal, particularly in the warm months, that there are insects, mice and other small animals and that there are noises and smells associated with farming. It is recommended that visitors always use mosquito protection.
- Occupancy and Over-occupancy
The holiday home is to be occupied only by the persons mentioned in the contract (booking confirmation). If more people are to be found occupying the property,
RLIT has the right to demand an appropriate additional fee for the period of over-occupancy, irrespective of our right to cancel the contract. The extra persons must leave the holiday home immediately. (AGB, 6.1)
- Pets and Entry Requirements
Many landlords accept pets only for an additional charge (see property description) and they are only allowed if they are contained in the booking confirmation from RLIT.
The type and size of the pet must be specified. (AGB, 6.5)
- Photos
If an RLIT property description contains an interior photo marked as an example of furnishings, then this means that the photo may have been taken in another apartment in the same house; all it is intended to do is to illustrate the standard and style of the furnishings and decoration of the apratment.
- Prices and Payments
All prices are in euros and are per holiday home per week. Please read the property description to see whether bed linen, towels, final cleaning, heating, gas for cooking, water and electricity are included in the price (if not included, these you may have
to pay the landlord).
Payments are accepted only in euros and can be made only by bank transfer.
You must ensure that all amounts are transferred without involving any bank charges for us.
- Regulations for Passports, Visas, Vaccinations and Customs
EU and Swiss citizens do not need a visa to enter Italy. An identity card of passport that has not been invalid for more than a year is sufficient (for Switzerland it must be valid for at least another three months).
Children under 16 years of age require a child ID, an identity card, passport or an entry in the passport of one of its parents.
Particular airlines may have requirements of their own as to which documents they want their passengers to bring and these may differ from those officially required.
Please enquire with your airline before the journey.
It is not necessary to bring proof of any vaccinations. A vaccination against Hepatitis
A and B is recommended particularly in the southern parts of the country.
When entering or leaving Italy any sum of cash exceeding 10 000 euros must be declared.
Within the EU domestic market (countries within the Schengen Treaty) there are no restrictions with respect to goods taken in and out of the country as long as they are for personal use or consumption.
No responsibility is taken for the correctness of this information.
Please make your own enquiries about the regulations valid for your entry to Italy in advance of your trip at an embassy or consulate. You are personally responsible for making sure your documentation is complete and valid.
- Shortest Possible Stay
The shortest possible stay in all holiday homes is 1 week.
- Sizes, Distances and Travelling Times
The room sizes (in m²) and the distances (in km) as well as travelling times are to be taken as approximate values for your information only. In reality they may be slightly different.
- Start and End of Rental
The start and the end of rental of all holiday homes is always a Saturday.
Outside high season it is sometimes possible to reach a different contractual agree-
ment. After consulting RLIT it may be possible to arrange arrival for another day.
- Swimming Pool
The opening times of the swimming pool given in the property description are not guaranteed and should be taken as approximate. They can be different from these times depending on the temperature outside. Changing the water or cleaning the pool can lead to it being out of use for a short time.
- Travel Cancellation Insurance, Health Insurance and Coverage of Repatriation Costs in case of Accident or Illness
RLIT strongly recommends that you take out travel cancellation insurance and a policy to cover repatriation costs in case of accident or illness. These are not included in the contractual obligations of RLIT, nor are they included in the price.
Please check to ensure you have health insurance in Italy.
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